Chris
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Recent activity by Chris-
Do the discounted items change?
Yes, the discounted products you can buy for your points change at irregular intervals. Check back every now and then to see the latest products.
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Are the points for friends as well as the product rating unique or per friend/rating?
You get points for every single review you give & friend you bring on board. Means, if you bought two products and rate them, you get 2x the points credited.
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How long after a purchase do the points change from "Open" to "Approved"?
Points for a purchase change status from "Open" to "Approved" 14 days after the purchase.Points for other activities are credited immediately.
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Can the € vouchers also be used with bundles or promotional vouchers?
It is not possible to use the €-vouchers in combination with bundles or promotional vouchers. Why? With bundles, a voucher code is already applied and only one voucher/discount can be entered per o...
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Can more than one € voucher be used on an order? E.g. to pay €30 (2* €15 voucher) with it?
Only one € voucher can be used at a time on an order. However, you can redeem your points for a €30 voucher.
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How long do I have to wait for my package?
The average shipping time in Germany is 2-3 business days. In other countries, it can unfortunately go up to 7 days, because there the shipping service changes. If it should go too long, then pleas...
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With which shipping partners are the goods shipped?
We ship the wooden models in Germany, Austria, Switzerland and France with DHL. In all other countries we ship with Hermes.
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Is shipping outside the EU possible?
Yes, we also ship outside the EU. You can select the appropriate country of delivery when you enter the shipping address.
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Is delivery to a parcel store possible?
Yes of course it is possible. Simply enter the Packstation number and the personal postal numberinto the input field.
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I am not at home when the delivery is made, what can I do?
Recipients can use shipment tracking to select a drop-off authorization, a preferred date or an alternative delivery location (e.g., a parcel store or a neighbor).